The New HR Visitation Process: 02-22-22

*The content below originated from an email communication that was sent to all staff on behalf of the Human Resources Department on 02-18-22 and has been published below. 

Our department has recognized a need to re-evaluate how we are serving our workforce and providing a service-excellence model for visitors coming to the HR window. With that in mind, we have designed a new way of accessing HR Staff.

Here is what you can expect from your on-site visit with the Human Resources Team as of February 22, 2022:

• Office Hours will remain the same: Monday- Friday, 7a.m.- 3:30p.m.
• HR walk-up window has NEW HOURS: Monday - Friday, 7a.m. – 12 p.m.

The Transition & Process of the New Model of Service

Our HR staff understands how extremely busy you are and many times you are simply unavailable to walk down to see us and often you may not even know who you need to see. HR has created a matrix that will direct you to the person given the type of support you need. It’s easy to see on our HR Matrix who you need to talk to. The matrix is available on the intranet. We have also included the Matrix by clicking the button below. You are encouraged to call first. Many things can be addressed over the phone and if not, we will make an appointment for you to come down and see us.

HR Window New Hours

If you arrive at HR and the walk-up window is closed and you need to speak with someone at that time, you will use the phone located on the wall between the Mt. Langley and Mt. Russell Conference Rooms (directly across the hall from the HR office) or you may use your cell phone. Remember, when using the phone located within the hospital, dial the four digit extension of the person you are trying to reach without dialing the area code. There you will find the telephone extension list, along with the HR Matrix so you know who to call. You will call the HR Staff member and then be met at the front HR side door.

Upcoming Online Calendar System

Human Resources is also looking into an on-line calendar appointment system so that you can quickly and easily access availability of each HR Staff member’s calendar and make an appointment in advance. In the meantime, continue using the Microsoft Outlook calendar for your appointments and e-mail communications. Human Resources will confirm your appointment prior to your arrival and will meet you at the front HR side door if your appointment is after the walk-up window is closed. Otherwise, you can check-in with the HR Clerk.

Thank you for your patience as we work to offer you this new model for visiting HR.

Our hope is that eliminating the line in front of HR will not only minimize the distractions that occur, but it will reduce your wait time getting in to see the appropriate HR staff member. Our only ask of you is to be patient with us as we too are adapting to this new model of service and will have some bumps along the way. However, you can be assured we will do our very best to work through the nuances in order to provide a smooth transition and a positive experience with HR.

As always, HR Leadership wants to hear from you and welcomes your feedback. Please do not hesitate to contact us with any questions or concerns you may have.

Questions? Call Colleen, ext. 6077 or Brooke ext. 6071.